Privacy Policy

As Carmen Outdoor, we care about your privacy and are extremely sensitive about protecting your personal information. This Privacy Policy explains how your personal information is collected, used and protected when you visit our website, purchase our products or use our services.

By using our website, you are deemed to have accepted this Privacy Policy.

When you use our website, we may collect the following information:

• •Personal Information: Name, surname, email address, phone number, delivery and billing address
• •Payment Information: Credit card information (encrypted and processed by third-party payment providers)
• •Account Information: Username, password, order history, favorite products
• •Technical Information: IP address, browser type, operating system, visited pages, click data
• •Cookie Information: User preferences and behaviors collected through cookies

We use the information we collect for the following purposes:

• •To process your orders and deliver products to your delivery address
• •To provide customer support services and answer your questions
• •To manage your account and provide a personalized experience
• •To send product recommendations and marketing communications (with your permission)
• •To analyze website performance and make improvements
• •To prevent fraud and ensure security
• •To fulfill legal obligations

Our website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use:

• •Essential Cookies: Provides basic functions of the website (session management, security)
• •Performance Cookies: Analyzes website usage (Google Analytics)
• •Functionality Cookies: Remembers your preferences (language selection, theme)
• •Marketing Cookies: Shows targeted ads (Facebook Pixel, Google Ads)

You can manage or reject cookies from your browser settings.

We may share your personal information with third parties in the following cases:

• •Service Providers: Cargo companies, payment processors, hosting providers
• •Business Partners: Marketing agencies, customer support platforms
• •Legal Requirements: Court orders, legal investigations
• •Business Merger/Transfer: In case of company sale or merger

Third parties have their own privacy policies and we are not responsible for them.

We take industry-standard security measures to protect your personal information:

• •Secure data transfer with SSL/TLS encryption
• •Data storage on secure servers
• •Regular security audits and updates
• •Access control and authorization systems
• •Staff training and privacy protocols

However, no data transfer over the internet is 100% secure and we cannot guarantee absolute security.

You have the following rights under KVKK and GDPR:

• •Request access to your personal data
• •Correct incorrect or incomplete information
• •Request deletion of your personal data
• •Object to data processing
• •Data portability (transfer your data to another service)
• •Opt out of marketing communications

To exercise your rights, you can send an email to info@carmenoutdoor.com.

We may update this Privacy Policy from time to time. We will notify you by email or website notifications when significant changes are made.

We recommend that you review the current policy regularly. Continuing to use the website after policy changes means that you accept the changes.